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Privacy policy
We collect as little as possible. Here is exactly what, why, and what you can demand.
Last updated: 17 August 2026. Controller: POLARIS MATRIX LABS MA, org. no. 936 950 175, Sandefjord, Norway. Contact: contact@polarismatrix.com.
1. Our starting point
We collect the minimum personal data needed to deliver the service. We do not sell data on, and we do not use it for advertising profiles.
2. What we process
| Data | Why | Legal basis |
|---|---|---|
| Name, email, phone, company — when you use the contact form | To answer your enquiry | Legitimate interest / pre-contractual steps |
| Images you upload in the apps | Processed through a secure API to return a result. Not stored on our servers. | Contract |
| Anonymous usage statistics | To see which features are used. Cannot be linked to you as an individual. | Legitimate interest |
| Purchase information | Handled by Apple and RevenueCat. We never receive your card details. | Contract |
3. Processors
We use external providers processing data on our behalf: Apple (App Store, purchases), RevenueCat (subscription management), AI model API providers for image processing, and a web host for this site. Transfers outside the EEA rely on the European Commission's Standard Contractual Clauses.
4. Retention
Contact form and email enquiries are kept for up to 24 months, then deleted. Accounting records are kept for five years as Norwegian law requires. Images are not stored.
5. The contact form
The form on the contact page delivers your message straight to our own mailbox at the web host. We use no external form service, and your details do not pass through any third party on the way.
6. Cookies
This site sets no marketing or tracking cookies. We do not use Google Analytics. That is why you see no consent banner.
7. Your rights
- Access to the data we hold about you
- Rectification
- Erasure
- Restriction of processing
- Data portability
- Objection to processing based on legitimate interest
Email contact@polarismatrix.com and we will respond within 30 days. If you disagree with how we handle it, you may complain to the Norwegian Data Protection Authority, Datatilsynet.
8. Security
All traffic to and from this site and the apps is encrypted over HTTPS/TLS. System access is limited to those who need it.
9. Children
Our services are not directed at children under 13, and we do not knowingly collect their data.
10. Changes
If this policy changes we update the date at the top. For material changes we notify you in the app or by email.