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App support.
Having trouble with NordicLens, GlowGuard or Nordic Tax AI? Write to us. We reply within 48 hours on business days.
Contact support
Email contact@polarismatrix.com. To help us respond quickly, please include the app name, your iPhone model and iOS version, what you were doing when the problem occurred, and a screenshot if possible.
Common questions
How do I restore a purchase?
Open the app, go to Settings and choose "Restore purchases". The purchase must have been made with the same Apple ID. If that fails, email us with the receipt number from Apple.
How do I cancel a subscription?
Subscriptions are managed by Apple, not by us. On your iPhone open Settings, tap your name at the top, choose Subscriptions and cancel there. Cancellation takes effect from the next renewal date.
How do I delete my data?
Email contact@polarismatrix.com with the subject "Data deletion" from the address associated with your use. We confirm deletion within 30 days, as GDPR requires.
Do you store my photos?
No. Images are processed through a secure API to produce your result and are not stored on our servers. See the privacy policy.